Effective Date: June 3, 2026

Port City Signs & Graphics is committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

1. Information We Collect

When you interact with our website, contact us, request a quote, place an order, or otherwise communicate with us, we may collect personal information including:

  • Name
  • Company name
  • Email address
  • Telephone number
  • Mailing address
  • Project details and communications
  • Artwork, files, and other materials you submit
  • Website usage information, including IP address, browser type, and pages visited

We collect this information to provide our products and services, respond to inquiries, process orders, and improve our website and customer experience.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and quote requests
  • Process and fulfill orders
  • Provide customer service and support
  • Send order updates and project notifications
  • Communicate important account or service information
  • Send marketing and promotional communications when permitted by law
  • Improve our website, products, and services

3. SMS Communications

By submitting a website form and providing your mobile phone number, you consent to receive text messages from Port City Signs & Graphics regarding:

  • Quote requests
  • Project updates
  • Appointment reminders
  • Customer service communications
  • Order notifications
  • Occasional promotional and marketing messages

Consent to receive text messages is not a condition of purchase.

4. Message and Data Rates

Message and data rates may apply to text messages sent to or received from Port City Signs & Graphics. Please contact your mobile service provider for details regarding your plan.

5. Message Frequency

Message frequency varies depending on your interactions with our company, project activity, customer service needs, and promotional campaigns.

6. Opting Out and Assistance

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us.

For assistance, reply HELP to any text message or contact us directly at (910) 661-0639.

Opting out of SMS communications will not affect our ability to contact you through other methods regarding active projects, transactions, or account-related matters when permitted by law.

7. Cookies and Analytics

Our website may use cookies, analytics services, and similar technologies to enhance user experience, analyze website traffic, and improve website performance. These technologies may collect information about your interactions with our website.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.

8. Information Sharing

Port City Signs & Graphics does not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share information with trusted service providers who assist us in operating our business and providing services to customers, provided they maintain appropriate confidentiality and security measures.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Material changes may also be communicated by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact us:

Port City Signs & Graphics
2027 Capital Drive
Wilmington, NC 28405
(910) 661-0639

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  • This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. By providing my contact information, I acknowledge and give my consent to be contacted via SMS and receive emails for various purposes which may include marketing and promotional content. Message and data rates may apply. Message frequency may vary. Reply “STOP” to opt out. Refer to our Privacy Policy for more information.